FAQs

We do not store your credit card details on our server at all. All credit card information is being sent directly to our merchant facility to be processed and we do not have access to this information.

We only collect vital information like your name, contact number, email address and delivery address to help us process the order as well as fulfilling it. We do not share any of this information with anyone else. Your information is only shared with our delivery companies for the purpose of delivering your items.

Most of our promo codes have an expiry date. Expired promo codes will not work. Please make sure that the promo code is active before using it. Upon check out there will be a promo code bar that you can insert the code in.

We accept Visa, MasterCard, American Express, Paypal and Afterpay.

Once you've placed your order, you'll receive an e-mail confirming your order details along with your tax invoice as an attachment. Once your order has been processed, depending on the "Processing Time" of the items, we will then pick, pack and dispatch your items. Once the order has been dispatched, you will receive another email from us with the parcel tracking number.

95% of our orders are sent out with tracking number. Some of the items may be dispatched directly from our supplier that normally use their own forwarding company. The items are still being tracked just that we might not be able to get hold of the tracking number to update you in time. But 99% of the time, the item reaches the recipient safely.

We might send out orders in batches sometimes for several reasons. You will still receive what you ordered - it just means that you will receive your order in two or more separate parcels. If you received this email, just look out for the next "Shipped" email which confirms that everything you ordered has been dispatched.

First, check your junk or spam box in case our emails were forwarded there. If it is not in your junk or spam box, you could have entered the wrong email address during check out. Do not worry - Simply send us an email to request for one to be resent.

Each order can only be made to be delivered to just one recipient address. If you wish to send multiple items to different addresses, you will have to place separate order for each different addresses.

You may change details of your order or make a cancellation as long as the order is still not being dispatched. Simply send us an email. Once the order is dispatched, you will have to return the items to us based on our return policy.

At this point we will not be able to gift wrap our items but we can include your special message in your parcel.

We use Australia Post as our main dispatch method. In certain circumstances, we may also use other courier companies like Star Track, Fastway and Courier Please.

Delivery within Australia via regular post is a flat fee of $9.90. Express Post for postcodes within the next day guarantee network by Australia Post is $14.90 flat and Express Post outside of this network is $19.90 flat. Regardless the size of your order, location and amount spent on our website, you are only paying one flat shipping fee per order.

Once your item's shipped, you will receive an email from us with a tracking code. You can track your parcel on the Australia Post website or follow the link in your email. If your order is dispatched via another courier service, you will receive an email that with courier tracking link and number

Every item has a processing time. It shows the time frame it will take us to pack and send the item. For example, if a product says “Processing Time: 2 - 4 days” it means that it will take us 2 - 4 business days to get our stock ready and send it out. This does not include the delivery period when the item will reach you. The shipping time starts the day the order is dispatched and not the purchase date.

Yes, we deliver to PO Boxes. However, if your order is being dispatched via courier which require a physical address, we will get in touch with you.

Our delivery method with Australia Post does not require any signature. Therefore, it is not necessary for you or anyone else to be home to receive the parcel. You will normally be left with a pickup card for you to pick up the parcel from your nearest post office if no one is home to attend to the parcel when the delivery was made.

We are an environmental-friendly company and try to do our bits to save paper and resources. All our invoices are sent electronically to your email address when you first placed the order. If you did not receive a copy, kindly contact us.

1. If you did not receive any delivery email prior to that - please check the “Processing Time” period for your items first and then allow the maximum days it takes for Australia Post to deliver your item. If it still passes the estimated time it should take to reach you, feel free to send us an email.
2. If you received a delivery email with tracking - you may do your own tracking to see where your items are based on the tracking number and instruction provided in the email. Please note that Australia Post might take up to 1 working day to update the most current status of your order. If you found out that your item is currently at a depot in your area, chances are it is on the way to your designated address. If by any chance that the tracking number does not work or there is no status being updated at all, feel free to send us an email.
3. If you received a delivery email without tracking - please check “Processing Time” period for your items first and then allow up 3 - 8 working days for the item to be delivered to you. If it still passes the estimated time it should take to reach you, feel free to send us an email.

Worldwide shipping is not available at the moment. We only deliver to Australian addresses.

We do not allow any pick up directly from our warehouse at this moment. Sorry!